Our Privacy Policy

Your privacy matters to us. This page explains what personal information we collect, why we collect it, and the choices you have.

Who We Are

Feather Trail Safaris Ltd is a tour operator based in Entebbe, Uganda, organizing safaris and tours across Uganda, Rwanda, Kenya, Tanzania, and Burundi. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, contact us, or book a trip with us.

Information We Collect

Depending on how you interact with us, we may collect the following information:

  • Contact details: your name, email address, phone or WhatsApp number, and country of residence.
  • Trip details: travel dates, destinations, group size, accommodation and activity preferences, and special requests.
  • Booking information: names of travellers, passport details, nationality, and arrival and departure information, where needed to arrange permits, lodging, and transport.
  • Dietary, accessibility, or health needs: only what you choose to share so we can plan a safe and comfortable trip.
  • Payment information: details needed to process deposits and payments, handled through our payment providers.
  • Website usage data: device and browser type, pages visited, and approximate location, collected through cookies and similar technologies.

We collect this information when you complete a form on our website, message us by email or WhatsApp, make a booking, or browse our website.

How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and prepare quotes and itineraries.
  • Arrange and manage your bookings, including permits, accommodation, transport, and guides.
  • Communicate with you before, during, and after your trip.
  • Process payments and keep accurate business records.
  • Improve our website, services, and tours.
  • Send you travel updates or offers, only where you have agreed to receive them.
  • Meet our legal and regulatory obligations.

We do not sell your personal information.

Sharing Your Information

We only share your information when it is needed to deliver your trip or run our business. This may include:

  • Lodges, hotels, guides, drivers, and activity providers who host or serve you.
  • Government and park authorities where permits or entry documents are required.
  • Payment providers and booking or banking partners.
  • Website, email, hosting, analytics, and translation service providers who support our operations.
  • Authorities, where we are required to do so by law.

We ask these parties to handle your information responsibly and only for the purposes we share it for.

Cookies

Our website uses cookies and similar technologies. You can read more about the types we use and how to manage your preferences in our Cookie Policy.

How Long We Keep Your Information

We keep personal information only for as long as it is needed for the purposes described in this policy, including to fulfil your booking, resolve any queries, meet accounting and legal requirements, and handle any disputes. When information is no longer needed, we delete or anonymise it.

Keeping Your Information Safe

We take reasonable technical and organisational steps to protect your personal information against loss, misuse, and unauthorised access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to keep your information protected.

International Transfers

Because we operate across several countries and work with international partners and online services, your information may be processed in countries other than where you live. Where this happens, we take reasonable steps to make sure it remains protected.

Your Rights

Subject to applicable data protection laws, including the laws of Uganda, you may have the right to:

  • Ask what personal information we hold about you and request a copy.
  • Ask us to correct information that is inaccurate or incomplete.
  • Ask us to delete your information, where we are not required to keep it.
  • Object to or limit certain uses of your information.
  • Withdraw your consent at any time, including for marketing messages and optional cookies.

To exercise any of these rights, please contact us using the details below.

Children

Our website is intended for adults planning travel. If you book on behalf of children, we collect their details only as needed to arrange the trip, and we ask that this information be provided by a parent or guardian.

Links to Other Websites

Our website may link to or embed third party content. We are not responsible for the privacy practices of other websites, and we encourage you to read their policies.

Changes to This Policy

We may update this Privacy Policy when our website, services, or applicable legal requirements change. The latest version will always be available on this page.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

Feather Trail Safaris Ltd

Location: Entebbe, Uganda

Email: info@feathertrailsafaris.travel

Website: https://feathertrailsafaris.travel/

Last updated: October 2026